FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At The Heights at McArthur Park in Fayetteville, NC, we offer one, two, and three-bedroom floor plans tailored to your lifestyle. Curious about our community? Visit our FAQs page for insights and answers about living here, amenities, and more. Your perfect home awaits!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    No, The Heights does not have a waitlist.

  • Are there short-term or flexible lease options available?

    Yes, 3 months all the way to 15 months.

  • Do prices change based on lease term or floor plan?

    Yes, prices vary based on both lease term and floor plan.

Application & Leasing

  • What is the application process and timeline?

    Applications are completed online, and applicants must provide proof of income. The process can take up to 72 hours.

  • What documents are required to apply?

    Applicants must provide proof of income and a photo ID.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in-person visit.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    The application fee is $60 per person, the administration fee is $150 per unit, and the security deposit is $150. Prorated rent may also be due, depending on your move-in date. There is a pet fee of $300 per pet.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Yes, I answered that above. :)

  • What payment methods are accepted?

    Cashier's check, money order, online payment through Bilt.

  • Are late fees charged for late rent, and when?

    Yes, it's 5% of the rent and is charged on the 6th day of each month.

Resident Policies

  • What is the guest policy?

    Guests park in the visitor parking spaces marked "Visitor."

  • What is your smoking policy?

    We are a smoke-free community - no smoking allowed anywhere on the property.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The pool is open daily from 10:00 AM to 8:00 PM. The fitness center, volleyball court, billiards room, dog park, car wash, and business center are open 24/7.

  • Are there community events or resident programs?

    Yes, we have 4 events a month.

Parking & Transportation

  • Are parking permits required?

    Yes, parking permits are required.

Utilities & Services

  • How do I set up electricity, water, and internet?

    Electric is with PWC. Water and sewer are submetered, so residents do not have to set that up. Internet is with Spectrum.

  • What internet or cable providers service the community?

    Spectrum services the community.

  • Is renters insurance required?

    Yes, renters insurance is required.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Valet trash through Valet Living is $27 per month, and pest control is $5 per month.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, emergency maintenance is available 24/7. To submit an emergency request, call the office and follow the prompts.

Move-In & Move-Out

  • How do I schedule my move-in date and time?

    You can email us or call us to get that scheduled.

  • What is the move-out notice period?

    We require a 60-day notice to vacate.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, ADA-accessible apartments are available. Please contact our leasing team for more information.